Terms & Conditions

The PEASRIDGE “On-Line” Mail Order Service is dedicated to providing your total “on-line” shopping satisfaction.

If you have any suggestions or comments on ways we can improve our “on-line” service please e-mail us using the “Contact US” link at the top of the home page (Above the Quick Search).

CONTACT DETAILS

Showtime Supplies
Pear Tree Farm
Fangfoss
York
YO41 5QH

Telephone
From inside the UK: 01759 368588
From outside the UK: 0044 1759 368588

E-mail
sales@showtime-supplies.co.uk

DESCRIPTION of ALL PRODUCTS LISTED

The written descriptions, measurements and technical information on all products listed including all clipper/trimmer parts on the PEASRIDGE web site are based on information – verbal or written – received from the product manufacturer, and are given on our web pages in good faith as a “guidance” for the Internet viewer. Additional comments given are as a direct result of practical use either by our staff or those nominated to test a product on our behalf. Such opinions are purely that individual’s and may vary in different circumstances, or types animals use. Showtime Supplies does not accept responsibility in any way for errors in such information of any nature.

All sizes quoted are approximated and given wherever possible in both imperial and metric measurement. PLEASE NOTE: They are given purely as customer guidance.

Showtime Supplies try to maintain accuracy in all product information given, manufacturer’s may make changes as a result of special versions, utilization or additional ordering options, or as a result of latest technical upgrades in both products, product information and product promotional features at any time they see fit. Therefore on a limited number of occasions the actual goods delivered may deviate slightly from the information given or images as shown on the web page

Where a customer feels there may be a discrepancy in the information displayed they should seek clarification with us or the manufacturer.

Customers ordering clipper/shearing machine spare parts are reminded in their own interests to ensure they give a part or identification number when ordering. This information can be found on all parts diagrams. Customers should fully scroll down all parts pages beyond the parts diagram to see Customer Information, which includes manufacturer’s updates. This is then followed by all parts currently listed.

We accept NO responsibility for errors in parts supplied if the customer has not given the relevant part or identification number from the diagram displayed at the time of ordering.

Customers should be aware Peasridge staff are not permitted to give any information regarding technical advice on dismantling, fitting or any aspect of repair to an electrical machine for which we list or supply parts

WEEE REGULATIONS

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like High Street shops and Internet Retailers must allow consumers to return their waste equipment free of charge. (PLEASE NOTE: Shipping charges relating to the cost of sending an item/s to us are incurred by the sender and not by Peasridge SS Limited)

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Peasridge SS Limited offer customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product. Customers must however return their WEEE item to us within 28 days of purchasing their new item from Peasridge to take advantage of this service.

Feefo – WHAT CUSTOMERS SAY ABOUT PEASRIDGE
Peasridge SS Limited has been a member of the Feefo Organisation who provides independent service reviews compiled by actual customers since 2012.

Customers will find the yellow Feefo Service Rating box under every product and by clicking on it can look at both our Service and Product ratings

UPDATED: August 2015

MAKING A PURCHASE

All orders are shipped with a VAT or NON-VAT invoice included as applicable.

VALUE ADDED TAX
Full payment, including any relevant postage/shipping charges and UK Value Added Tax (VAT) at the current standard rate must be made when ordering goods. We do not despatch goods in full or in part without full cleared payment including UK VAT

VAT is included with all purchased items and includes services such as shipping (certain goods maybe “zero rated.” as applicable) Residents of EU Countries will be required to pay the standard UK vat rate current at the time of ordering unless they hold a valid vat number for their country of residence and submit the same to us at the point of ordering.

Goods shipped to a UK address for forwarding to an EU address attract the full rate of UK VAT current at the time of ordering irrespective of the customer supplying a valid EU vat number. (This is a ruling of the UK Customs & Excise)

Customers resident outside the EU countries are not required to pay the UK VAT rate current at the time of ordering. Any taxes imposed by the “importing” country are deemed the responsibility of the importing customer.

We reserve the right to amend the VAT rate immediately in the event of a change of rate percentage by the British Government, without prior notification.

CLIPPER SERVICE & REPAIRS

We service and repair most makes of clippers both in production and discontinued models as long as parts are available for any discontinued models.
Full details of clipper servicing and repairs can be seen on the Peasridge web site under “Services” (See SERVICES – one of six boxes under the PEASRIDGE logo.) Included are Clipper Repairs – service and repair costs, our working procedure and frequently asked questions.

BLADE SHARPENING

Full details of blade sharpening services can be seen on the Peasridge web site under “Services” (See SERVICES – one of six boxes under the PEASRIDGE logo.) “Sharpening” lists what we sharpen, sharpening costs, shipping, and frequently asked questions. There is also a section on blade sharpening and a form that can be printed to send with your blades.

We fully understand the importance attached to correct and reliable sharpening, as we do the frustration caused when blades for whatever reason, do not give the performance expected. Blades sent to Peasridge are sharpened (lapped) by professional engineers in accordance with blade manufacturer’s recommendations.

Whilst we are confident all blades sharpened by Showtime are returned to their owners in a sound and fit for purpose state, blades of all types and ages will dull (blunt) at a moments notice if they come in contact with any dirt, dust or grit. Whilst we try to resolve any blade sharpening issues to a customer’s satisfaction we do not accept any liability for complaints about the clipping performance of blades which have been received and unused in excess of FOUR WEEKS.

COPYRIGHT – WEBSITE INFORMATION & IMAGES

All copyright, design rights, photographic images and all other intellectual property rights in this web site and its content remain the property of and belong to Showtime Supplies. No images on the website may be used without prior written approval from Showtime Supplies.

UPDATED: August 2017

SHIPPING & HANDLING

Customers are respectively reminded that both Royal Mail and DPD in keeping with other competitive shipping agents regularly increase their charges and have introduced “fuel allowance” costs to all items.
Our shipping charges reflect these surcharges over which we regret we have no control

UK SHIPPING – ORDERS UNDER £10.00 including VAT – £4.80
SLOW – UK STANDARD SHIPPING CHARGE £7.50 including VAT
FAST – UK STANDARD SHIPPING CHARGE £10.50 including VAT

Orders destined for the UK delivery addresses are shipped either by Royal Mail or by DPD for next day delivery.
PLEASE NOTE: Off shore UK Island, certain Scottish post codes and remote UK areas may experience delay
Some items may not be delivered by the Royal Mail on a Saturday.
We cannot be responsible for Postal or Carrier Strikes whether local, regional or national.

Saturday deliveries by DPD can be arranged but at an additional cost.- please request information.

Please remember that the shipping charge includes UK Value Added Tax at 20% and reflects more than the actual item/s being shipped. It is a combination of processing the order, packaging and shipping. Both Royal Mail and DPD have strict regulation applying to all shipment and impose fuel and other charges for remote regions. Our aim is to dispatch your goods the same day as your order is received/payment cleared in the fastest, safest and most reliable method.

Shipments may require a signature before they can be released. This is for purposes of insurance. Please ensure if you are not in attendance at the time of delivery a representative is available to sign and receive the package/parcel on your behalf. All customers who have given an email address will be notified of shipping with an estimated delivery date.

According to their weight normally orders under a gross weight of 2Kgs are shipped by Royal Mail. Orders over 2Kgs gross weight we are obliged to ship by DPD.

Shipping organisation including Royal Mail and various Carriers require certain listed goods to be shipped in accordance with strict regulations. This applies to aerosol canisters and battery products especially.

DELIVERY FAILURES – ROYAL MAIL

These are rare but of course they do happen from time to time and are something we have no control over. Customers who have given e-mail addresses are informed on the day of shipment that their order has been shipped and the method of shipment.
Deliveries that are not received should be notified within TWENTY FOUR HOURS of NON DELIVERY so that we can contact the shipper for information relating to the failed delivery.

Before notifying a NON DELIVERY please check that a delivery has not be attempted or left with a nearby neighbour. In the event that ROYAL MAIL has attempted delivery more than once, and on each occasion the customer or their agent has not been on hand to receive and sign for the goods they will be returned to Peasridge S S Limited. In that event the customer will have to bear the cost of re-shipping.

DELIVERY FAILURES – DPD

Whilst DPD are recognized for their efficiency, on rare occasions their delivery malfunctions and a shipment fails to reach its destination on time. In the event of a failed delivery it is important you contact us immediately.

We will immediately investigate, but please bear in mind we are obliged to conform to the DPD regulations regard delivery failures – this can result in a delay – please exercise patience.

Before notifying a NON DELIVERY please check that a delivery has not be attempted or left with a nearby neighbour. In the event that UPS has attempted delivery more than once, and on each occasion the customer or their agent has not been on hand to receive and sign for the goods they will be returned to Showtime. In that event the customer will have to bear the cost of re-shipping.

INTERNATIONAL SHIPPING & HANDLING

As all quoted International shipping rates include insurance against loss in transit. (Unless otherwise stated) customers are expected to make suitable arrangements to receive goods shipped. Our shippers WILL NOT leave goods, which are unsigned for. Customers who do not make suitable arrangements will be required to pay a further delivery charge if as a result the goods have to be delivered a second time.

Notification of any loss or damage must be made in writing within 14 days from the notification of shipment.

Import taxes are the responsibility of the purchaser and as such are his/her responsibility to pay. Certain countries require “Import Licences” It is the responsibility of the importer to obtain all applicable documentation required and if necessary supply the same to Showtime for shipping/customs purposes.

ROYAL MAIL DELIVERY FAILURES

Royal Mail International services have a high rate of customer satisfaction, however in rare instances deliveries malfunctions and a shipment fails to reach its destination on time. As we are unlikely to be aware of this, it is important customers contact us to notify a failed delivery. We will investigate, but please bear in mind we are obliged to conform to the Royal Mail regulations regard delivery failures – this can result in a delay of several days

CARRIER DELIVERY FAILURES

Whilst DPD Classic International are recognized for their efficiency, on rare occasions their delivery malfunctions and a shipment fails to reach its destination on time. In the event of a failed delivery it is important you contact us immediately, having first make sure that a delivery attempt has not been made or the goods left with a nearby neighbour in you absence..
We will immediately investigate, but please bear in mind we are obliged to conform to the UPS regulations regard delivery failures – this can result in a delay – please exercise patience

DAMAGED GOODS

In the event of goods being damaged in transit, or defective manufacturer’s workmanship, we must be notified within 7 days of delivery for any exchange or refund of payment to be made. We are unable to consider any claims for damaged goods after this period.
All goods must be returned to our offices before a replacement or refund can be activated.

Please carefully check your goods on arrival.
Packaging which shows signs of damage in transit should be signed for as ‘DAMAGED – Contents not inspected’.

UPDATED: August 2017

BACK ORDERS

On rare occasions a situation may arise when for a variety of reasons beyond our control, we are not able to fulfill your order.

In such a situation you will be notified of any short fall in your order and of a likely date when we expect to be in a position to fulfill the order. In certain cases it may be possible to offer you an equal substitute at the same or similar price.

In the event of an item/s being placed on back order it will be shipped free of charge. You will be notified of shipping providing we have an email address.

If you wish to cancel a back order item/s please inform us by e-mail immediately in which case we will issue a full refund of your payment via your card payment provider

UPDATED: August 2017

TAX CHANGES

An official Showtime invoice accompanies every order and is included in your shipment unless otherwise requested. This invoice will clearly show the Value Added Tax (VAT) content of the total purchase. The invoice document has the Showtime registered VAT number stated on it and should be retained safely both for VAT purposes, as proof of purchase for any warranty claim or for the purposes of exchange or return of goods.

Under UK/EU law VAT is included in the purchase of all goods delivered within Member States of the European Union (except “zero rated.” goods.) Customers who are VAT registered and hold a valid vat number will not be required to pay the UK rate of VAT. When submitting your VAT number please ensure accuracy as these are submitted to the National VAT Register for checking purposes VAT is applicable to all shipping services.

A UK Customs & Excise ruling states that any goods shipped to a UK address for forwarding to an EU address – immediately or at a later date, attract the full rate of UK vat rate current at the time of ordering irrespective of the customer supplying a valid EU vat number.

Orders with delivery addresses outside the EU Member State countries are not required to pay the UK VAT current at the time of ordering.

We reserve the right to amend the UK VAT rate immediately in the event of a change of rate percentage by the British Government, and without prior notification.

UPDATED: August 2015

CREDIT CARD SECURITY

The Peasridge web site owned by Showtime (www.peasridge.co.uk) is a secure site.

Payment gateways protect credit card details by encrypting sensitive information, such as credit card numbers, to ensure that information is passed securely between the customer and the payment processor

When a customer makes an order on our website their credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site and the information is not seen or retained by Showtime or any of its staff.

UPDATED: August 2017

GUARANTEE

Our returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition unopened and we will issue a full refund for the price you paid for the item/s (Please see our Returns Policy)

Many of our products listed carry manufacturer’s warranty certificates and these are dealt with under the terms of the warranty issued. Some of the smaller items where a certificate of guarantee or warranty is not usual, providing there is no evidence of user abuse, we will of course either replace or repair the item free of charge at our discretion.

All customers should note that in cases of SPECIAL ORDERS relating to SHARPENING MACHINES these are NON RETURNABLE unless it proven they were defective at the time of supply. This is normally clearly stated on our web site applicable pages

Customers are requested to notify us immediately a problem is detected with any product, which is under guarantee. Customers who leave the reporting of any defect until the guarantee period has expired will have their claim disallowed.

UPDATED: August 2017

REACHING US

Should you need to contact us, please e-mail using the e-mail facilities in “Contact Us” , alternatively, you can contact us by: –

CONTACT DETAILS

Showtime Supplies
Pear Tree Farm
Fangfoss
York
YO41 5QH

Telephone
From inside the UK: 01759 368588
From outside the UK: 0044 1759 368588

E-mail
sales@showtime-supplies.co.uk

Privacy Policy

Showtime Supplies does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case the third party will not disclose any of the details to any other third party.

Any personal data you choose to give to unrelated third parties is not covered by this Showtime Privacy Statement and we would therefore urge you to review the privacy policy of any company before submitting any of your personal information.

UPDATED: August 2017

RETURNS POLICY

Every effort is made to provide true, frank and accurate descriptions of each product as supplied by the manufacturers or as a result of our or other professional user’s experiences. Customers are encouraged to discuss the application of any product with us before they make a purchase.

YOUR RIGHT TO CANCEL AN ORDER

From 13 June 2014 the new Consumer Contract Regulation applies to all purchases you make at a distance, this includes online, mail order over the phone. Your right to cancel an order starts the moment you place your order and doesn’t end until 14 days from the day you receive your goods.
You should also be provided with a cancellation form at the point of sale, although you don’t have to use it.

An online order should be cancelled in writing or by email,
Customers are required to provide the name, address and post code the goods were ordered under, together with the Invoice number.
For purchases made before this date, the Distance Selling Regulations applied. See web link http://www.hmso.gov.uk/si/si2000/20002334.htm

GOODS FOUND TO BE UNSUITABLE, DAMAGED or DEFECTIVE

Should you wish to cancel your order due to product unsuitability, damage, or defective workmanship and return any received goods which having been order on-line, or by telephone, we will on receiving the goods back in the condition as shipped to you, refund the price you have paid for the goods including the original shipment cost. (This does not apply to the cost of any special delivery services charges.)

Customers with damaged or defective goods should notify Showtime immediately on receiving them.

All items returned must be returned: –
Un-used.
In original undamaged packaging.
Complete with ALL accessories and paperwork (manuals/instructions) as supplied.
Customers are required to provide the name, address and post code the goods were ordered under, together with the Invoice number.

Only when returned items are received at our offices can a refund payment be authorised and made.

WHO PAYS THE COST OF RETURNING GOODS/ITEMS

The customer/purchaser is required to pay all return carrier/postal charges and assumes full responsibility for the safe return to the suppliers registered offices within the 14 (fourteen) days of actual receipt of the item/s. Any loss or damage of goods/returned items will be deducted from any refund.

The maximum period for any refund to be made is 30 days from the return of goods supplied. However Peasridge try to ensure refunds are made the same day as the returned item/s are received.

INCORRECTLY SUPPLIED or ORDERED GOODS including CLIPPER SPARE PARTS :-

Parts ordered which are proven faulty at the time of supply or found to have been damaged in transit or which have been wrongly supplied will be replaced free of charge. Replacement wrongly ordered items may incur a shipping charge.

Any product considered incorrectly supplied or wrongly order MUST be first returned to our offices before a refund or replacement can be shipped.
(This is a strictly adhered to policy due to customer’s failing to return items despite frequent requests)

We DO NOT accept the return of clipper parts as ordered on the Peasridge website unless: –
The person ordering the spare part has provide either the Peasridge product code, or part identification number as shown on our website clipper parts diagrams at the time of placing the order, and the part supplied does not correspond to that part number. As parts ordered and subsequently found to be incorrect will not be accepted for refund it is most important that customers check that the order part is correct for both the make and model of the machine in question.

Parts diagrams are published for visual assistance and customers are required to be certain the part/s ordered are the correct item/s. We accept no responsibility for either manufacturer’s changes or errors. Diagrams are updates when the information is received from the manufacturer.

Customers purchasing on behalf of themselves or for third parties are requested to fully assure themselves of the suitability of the product/s ordered before placing an order with the intention of importing/exporting.

CUSTOMER GUIDENCE

What is meant by the term “Goods not fit for purpose”
When you buy something, consumer law states the item must be “fit for purpose”.
As well as being fit for their normal purpose goods must also be fit for any specific purpose that the seller told you they would be fit for.

LAW and JURISDICTION

This Web site contents and information given will be governed by the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction over all matters.

UPDATED: August 2017

REMITTANCE TERMS

All payments are required to be made in GBP currency.

All invoices are produced in GBP.

All payments for products must be paid in full including any relevant taxes and appropriate shipping charges before any goods will be shipped either in full or part. All transactions are strictly full payment with order.

We reserve the right to decline payment in respect of an order from any person, persons related or appointed agents making on-line transactions, and shall not be required to give any reason for such a decision.

We reserve the right to require “wired money bank transfer” in favour of credit card payment for any on-line transaction and shall not be required to give any reason for such a decision. In such instances payment details outlining how to make a “wired money bank transfer” will be provided.

Any suspicious trading involving monies or goods may be referred to the official fraud prevention authorities without prior warning.

UPDATED: August 2017