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SHIPPING

SHIPPING POLICY


SHIPPING POLICY

We offer customers a selection of shipping rates for UK mainland (including Off Shore Islands and Scottish Highlands.)
When ordering on line please select an approipriate shipping rate
SLOW - Shipping method - Royal Mail First Class
FAST - Shipping method - UPS Courier
INTERNATIONAL CUSTOMERS will be quoted the rate charged by the UPS Courier service used by e-mail. This rate is based on both the weight and region to which the shipment is to be delivered.

UK (including Off Shore Islands and Scottish Highlands.)
SLOW DELIVERY - Orders UNDER a gross value of GBP10.00 the shipping rate is GBP3.50 nett
SLOW DELIVERY - Orders OVER a gross value of GBP10.00 Shipping rate is GBP5.53 nett

TRANSIT TIME - CUSTOMER GUIDANCE
UK mainland - Royal Mail First Class shipments are expected to be delivered within one/two working days.
Rural and remote parts of the UK mainland - Royal Mail First Class shipments are expected to be delivered within two/four working days
Scottish Highland, UK Off Shore Islands and Northern Ireland - Royal Mail First Class shipments are expected to be delivered within two/five working days

FAST DELIVERY - Shipping rate is GBP7.50 nett
Orders are shipped by UPS Carrier and are expected to arrive within 24hours Mondays/Fridays on the UK mainland. (Remote parts of Wales, the Scottish Highland, UK Off Shore Islands and Northern Ireland may take an extra period of transit time)

PLEASE NOTE
All shipping charges are subject to Value Added Tax (VAT) for deliveries to addresses within Member States of the European Union.

Customers who have provided e-mail addresses are advised of the day of shipment.

Please appreciate that deliveries of Royal Mail First Class shipments may be affected by a number of factors as the package passes through various distribution "hubs" and over which we have no control - these include Royal Mail national or regional strikes, severe weather disruption and seasonal delays.

Whilst we try to provide accurate transit times based upon information we are given, once an order has entered the ROYAL MAIL or UPS system we cannot be held resposibile for the delivery time taken.

INTERNATIONAL SHIPMENTS
International customers rightly expect their orders irrespective of value to be shipped responsibly.

Unless notified shipping will include insurance cover against loss and "tracking" facilities if available. These services are charged by the shipping carrier to which is added a small handling fee to cover the cost processing and packaging.

An estimated transit time is given purely as guidence - please note Royal Mail Air mail services delivery times may be interupted for a number of reason by the importing Country's Customs or Postal Service.

All International shipping is based upon either metric volume (size) or in the case of carriers gross weight and delivery zone. We have no control over these rates as they are mandatory and enforced by the shipper!

Customers are informed by e-mail of the shipping charge. If the shipping charge is unacceptable - please notify us immediately and we will cancel your order, in which case your payment will be refunded - usually the same working day assuming this is possible - via your card payment provider.


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